Common questions about billing, payments, and subscriptions
We bill on a recurring basis based on your chosen plan:
We accept secure payments through Stripe:
Your first charge occurs immediately upon subscription. Subsequent charges happen automatically on your billing date (monthly or annually). View receipts and billing history in yourStripe Customer Portal.
Your billing date is set when you first subscribe and cannot be changed. However, if you need to adjust your billing cycle, you can cancel and re-subscribe on your preferred date.
Yes! You can change your plan at any time from your account settings:
When you upgrade mid-cycle, we calculate the unused portion of your current plan and apply it as credit toward your new plan. You'll only pay the difference for the remaining time.
Your data is preserved, but access to premium features may be limited:
You can manage your payment methods, view billing history, and update subscription details through our secure billing portal. Access it by clicking "Manage Billing & Payment Methods" in your account settings. Changes take effect immediately and will be used for your next billing cycle.
Common reasons for card declines:
Contact your bank or try a different payment method if issues persist.
You can cancel your subscription anytime from your account settings. Your access continues until the end of your current billing period, then your account converts to the free plan.
We offer refunds in specific circumstances:
See our Refund Policy for complete details.
Your account data is preserved for 90 days after cancellation. You can reactivate your subscription within this period to restore full access. After 90 days, premium data may be archived but won't be deleted.
Yes! We use Stripe for payment processing, which is PCI DSS Level 1 compliant - the highest level of security certification. We never store your payment details on our servers.
No, we don't store credit card information on our servers. All payment data is securely handled by Stripe, and we only receive a secure token to process future payments.
Each email address can only have one active subscription. If you need multiple accounts for different projects, please use different email addresses.
You can update your billing email in your account settings. This is where we'll send receipts, billing notifications, and payment reminders.
Subscriptions cannot be transferred between accounts. If you need to change the account holder, please cancel your current subscription and create a new one with the desired account.
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