Refund Policy

Last updated: January 9, 2025

1. Refund Overview

DJ Mashup Studio is committed to customer satisfaction. We offer refunds under specific circumstances outlined in this policy. All refund requests are evaluated on a case-by-case basis.

Our refund policy is designed to be fair to both our customers and our business, ensuring that you receive value from our DJ tools and services while maintaining the sustainability of our platform.

2. Refund Eligibility

You may be eligible for a refund in the following situations:

Subscription Cancellations

Monthly subscriptions: Refund available within 48 hours of initial payment
Annual subscriptions: Pro-rated refund available within 30 days of initial payment
Cancellations due to technical issues preventing service access

Service Issues

Prolonged service outages (more than 72 consecutive hours)
Critical features not working as advertised
Data loss due to our system errors

Billing Errors

Duplicate charges or incorrect billing amounts
Unauthorized charges after subscription cancellation
Currency conversion or processing errors

3. Non-Refundable Items

The following are generally not eligible for refunds:

Change of Mind: Refunds due to no longer wanting the service
Partial Month Usage: Monthly subscriptions used for any portion of the billing period
Violation of Terms: Accounts terminated due to terms of service violations
Third-Party Costs: External services or platform fees
Expired Subscriptions: Requests made after subscription has ended

Important Note

Once you have accessed premium features, downloaded playlists, or used unlimited searches, the subscription value has been delivered and may not be eligible for a full refund.

4. Refund Process

To request a refund, please follow these steps:

Step 1: Contact Support

Submit a refund request via our contact form including:

Your account email address
Subscription details (plan type, billing date)
Reason for refund request
Any supporting documentation

Step 2: Review Process

Our team will review your request within 2-3 business days and may:

Request additional information
Offer alternative solutions
Approve or decline the refund request

Step 3: Processing

Approved refunds will be processed within 5-10 business days to your original payment method.

5. Refund Timeframes

Monthly Subscriptions

Full Refund: Within 48 hours of purchase
Partial Refund: Case-by-case basis for service issues
Processing Time: 5-7 business days

Annual Subscriptions

Full Refund: Within 30 days, unused portion
Pro-rated Refund: Based on unused months
Processing Time: 7-10 business days

6. Stripe Payment Processing

Payment Processing by Stripe

All payments and refunds are processed through Stripe, Inc., our secure payment processor. We do not store or process credit card information directly.

Stripe handles all payment processing and refund transactions
Refunds are issued through Stripe's secure system
Stripe's refund policies and processing times apply
For payment disputes, follow Stripe's dispute resolution process

Stripe Refund Process

Immediate Processing: Approved refunds are processed immediately through Stripe
Bank Processing: Your bank or card issuer determines the final posting time
Refund Notifications: You'll receive confirmation emails from both us and Stripe
Partial Refunds: Stripe supports partial refunds for pro-rated amounts

Important Stripe Information

• Stripe Terms of Service: https://stripe.com/legal
• Stripe Refund Policy: https://stripe.com/docs/refunds
• For payment disputes, contact Stripe support directly

7. Refund Timelines by Payment Method

Refunds are processed immediately by Stripe, but bank posting times vary by payment method:

Credit/Debit Cards

Stripe Processing: Immediate
Bank Posting: 5-10 business days
Varies by: Card issuer and bank

ACH/Bank Transfers

Stripe Processing: Immediate
Bank Posting: 3-5 business days
Varies by: Banking institution

Important: While we process refunds immediately through Stripe, the time it takes for the refund to appear in your account depends on your bank or card issuer. DJ Mashup Studio and Stripe are not responsible for delays caused by financial institutions.

8. Disputes and Chargebacks

Before initiating a chargeback with your bank or credit card company, please contact our support team. We are committed to resolving billing issues directly and efficiently.

Chargebacks may result in immediate account suspension and additional fees. We prefer to work with customers directly to resolve any concerns about billing or service quality.

9. Contact Us

For refund requests or questions about this policy, please contact us:

Support Team: Use our contact form

Billing Inquiries: Use our contact form (select "Support Request")

Response Time: We'll reply promptly

Business Hours: Monday - Friday, 9 AM - 6 PM EST