Customer Agreement

Last updated: August 1, 2025

1. Customer Relationship

This Customer Agreement establishes the business relationship between you and Beatmatic. It outlines our commitment to providing World class DJ Discovery tools and services while defining clear expectations for both parties.

By using our services, you agree to these terms and acknowledge that this agreement works in conjunction with our Terms of Service and Privacy Policy to govern your use of our platform.

2. Our Service Commitment

Beatmatic commits to providing:

Service Reliability

Regular maintenance windows scheduled during low-usage periods
Prompt resolution of technical issues affecting service quality

Feature Access

Access to features according to your subscription tier
New feature rollouts as they become available
Data export capabilities for your playlists and preferences

Customer Support

Responsive support via email during business hours
Comprehensive documentation and user guides

3. Your Responsibilities

As a Beatmatic customer, you agree to:

Account Management

Maintain accurate and up-to-date account information
Keep your login credentials secure and confidential
Notify us immediately of any unauthorized account access
Use the service only for legitimate DJ and music production purposes

Appropriate Use

Respect intellectual property rights of all content
Use our search and matching tools within usage limits
Avoid actions that could disrupt service for other users
Comply with all applicable laws and regulations

Payment and Billing

Provide valid payment information for subscriptions
Maintain current billing information to avoid service interruption
Contact us promptly about any billing concerns
Understand the billing cycle and renewal dates

5. Data Handling and Privacy

We are committed to protecting your data and privacy:

Data Security: Industry-standard encryption and security measures
Privacy Compliance: Full adherence to our Privacy Policy
Data Ownership: Your playlists and preferences remain your property
Data Portability: Export capabilities for your data
Data Retention: Clear policies on data storage and deletion

Your Rights: You have full rights to access, modify, or delete your personal data. Please refer to our Privacy Policy for detailed information about data handling practices.

6. Service Changes and Updates

Beatmatic may update and improve our services over time. Here's how we handle changes:

Feature Updates

New features and improvements are typically added at no additional cost to existing subscribers.

Price Changes

Any pricing changes will be communicated at least 30 days in advance, with grandfathered rates for existing annual subscribers.

Policy Updates

Material changes to this agreement will be notified via email and require acceptance for continued service use.

7. Communication Preferences

We will communicate with you regarding:

Service Announcements: Important updates and new features
Billing Notifications: Payment confirmations and subscription changes
Support Responses: Replies to your inquiries and support requests
Security Alerts: Important account security notifications

Opt-out: You can unsubscribe from marketing communications while still receiving essential service and billing notifications required for account management.

9. Contact Information

We're here to help with any questions about this agreement or our services:

Billing Support: Use our contact form (select "Billing Request")

Technical Support: Use our contact form (select "Tech Support Request")